INFORMATION SERVICES

Information Services has the responsibility of managing the administrative information system, the district-wide telephone system, and the data network backbone. Information Services is located on the Riverside Campus in the Student Services building. The department phone number is x8560.

Services Offered to Faculty

Internet and e-mail Assignments - Information Services assigns e-mail addresses to all faculty and provides network connectivity (Internet access). Cabling and PC installed network interface cards are prerequisites for this service.

Telephone Service - All adds, moves, and changes to the District telephone system are handled through Information Services. The faculty member will request a voicemail box through their Instructional Department Specialist. The IDS will then submit a work order. Information Services will send the voicemail assignments and instructions to the IDS for distribution.

Information Services Microcomputer Support - The Microcomputer Support Staff has the responsibility of managing the administrative and academic computers for the district. The Information Services "Help Desk" is available to assist all RCCD faculty with issues related to Windows and Macintosh desktop and portable computer systems.

Hours of operation are as follows:

Monday-Friday 8:00a.m. - 12:00 pm
                           1:00p.m. - 4:00pm

Contact Information:
              Telephone:   (909) 222-8388
              E-Mail:   helpdesk@rcc.edu

Voice Mail - All full-time and part-time faculty may have voice mailboxes established for their use. Messages may be retrieved from either on- or off-campus locations. Personal greetings may be recorded. The faculty member will request a voicemail box through their Instructional Department Specialist. The IDS will then submit a work order. Information Services will send the voicemail assignments and instructions to the IDS for distribution.

Note: Adjunct faculty mailboxes are only valid for the term in which instruction takes place. Mailboxes are subject to cancellation if the part-time faculty is not teaching.

Student Lists/Labels - Information Services provides student rosters the first and third week of class. Additional requests for student name and address lists and/or labels can be made any time throughout the term by e-mailing isops@rcc.edu or calling ext. 8382. Request form may be obtained from any instructional department specialist.